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Frequently Asked Questions
Please do contact us directly if you cannot find the answer to your question.
WHAT ARE YOUR OPENING HOURS?
WHAT ARE YOUR OPENING HOURS?
OUR OPENING HOURS ARE: MONDAY-FRIDAY 9AM-5PM / SATURDAYS 9AM-3PM (BY APPOINTMENT ONLY) HOWEVER IF YOU GET IN CONTACT WITH US AND ARE ONLY ABLE TO COME AFTER OPENING HOURS, WE ARE HAPPY TO STAY OPEN FOR YOU. THIS MUST BE ARRANGED PRIOR TO YOUR ARRIVAL.
WHEN CAN I VIEW A VEHICLE?
WHEN CAN I VIEW A VEHICLE?
IF YOU ARE INTERESTED IN VIEWING A VEHICLE THEN PLEASE CONTACT THE OFFICE AND MAKE AN APPOINTMENT PRIOR TO YOUR ARRIVAL. VIEWINGS ARE STRICTLY BY APPOINTMENT ONLY. ONCE YOU HAVE SPOKEN TO ONE OF OUR TEAM THEY WILL BOOK YOU IN AND YOU WILL RECEIVE CONFIRMATION. UNFORTUNATELY YOU WILL BE UNABLE TO VIEW ANY VEHICLES OR ITEMS WITHOUT AN APPOINTMENT.
WHAT HAPPENS IF I DO NOT COLLECT MY VEHICLE IN TIME?
WHAT HAPPENS IF I DO NOT COLLECT MY VEHICLE IN TIME?
YOU HAVE 5 WORKING DAYS TO COLLECT YOUR VEHICLE/ITEM FOLLOWING PURCHASE. IF THE VEHICLE/ITEM HAS NOT BEEN COLLECTED AFTER 5 DAYS, STORAGE FEES WILL APPLY AT £50 PER DAY + VAT WITH A ONE OFF ADMINISTRATION CHARGE OF £250 + VAT. IF PRE-ARRANGED WITH ONE OF THE TEAM, THE STORAGE FEE DOES NOT APPLY.
I HAVE PAID FOR MY VEHICLE, HOW DO I ORGANISE COLLECTION?
I HAVE PAID FOR MY VEHICLE, HOW DO I ORGANISE COLLECTION?
ONCE YOUR PAYMENT HAS BEEN MADE, PLEASE SEND CONFIRMATION TO OUR TEAM, OUR COLLECTIONS TEAM WILL THEN CONTACT YOU TO ARRANGE A CONVENIENT DAY AND TIME SLOT FOR YOU TO COLLECT YOUR VEHICLE/ITEM.
HOW WILL I RECEIVE MY BUYERS INVOICE?
HOW WILL I RECEIVE MY BUYERS INVOICE?
YOUR INVOICE WILL BE SENT VIA EMAIL TO THE EMAIL ADDRESS ON YOUR ACCOUNT. WE WILL FOLLOW UP WITH YOU TO ENSURE YOU ARE IN RECEIPT OF YOUR INVOICE. ON SELECTED ITEMS TWO INVOICES WILL BE ISSUED, ONE FOR THE HAMMER PRICE AND A SEPARATE ONE FOR THE BUYERS' PREMIUM.
ARE ALL YOUR VEHICLES LISTED ON THE CURRENT BIDDING EVENT?
ARE ALL YOUR VEHICLES LISTED ON THE CURRENT BIDDING EVENT?
WE HAVE A LARGE INVENTORY OF VENDOR VEHICLES RANGING FROM HGV'S, LCV'S, IMPORTED VEHICLES, CARS AND 4X4'S. A LARGE SELECTION OF THIS INVENTORY IS LOCATED ON ONE OF OUR TIMED ONLINE EVENTS. HOWEVER WE DO HAVE A LARGE INVENTORY OF BUY IT NOW VEHICLES WHICH CAN BE LOCATED UNDER "BUY IT NOW" LOTS. THE PRICE SHOWN INCLUDES THE BUYERS' PREMIUM.
WHERE ARE WE LOCATED?
WHERE ARE WE LOCATED?
WE ARE LOCATED IN FORDHAM, CAMBRIDGESHIRE, ABOUT 4 MILES FROM NEWMARKET AND 17 MILES FROM CAMBRIDGE. OUR ADDRESS IS: 67 STATION ROAD, FORDHAM, ELY, CAMBRIDGESHIRE CB7 5LW
HOW CAN YOU GET TO US?
HOW CAN YOU GET TO US?
THERE IS A BUS SERVICE THAT RUNS THROUGH FORDHAM AND ONLY A 10 MINUTE WALK TO OUR SITE FROM THE BUS STOP. NEWMARKET AND SOHAM TRAIN STATIONS ARE A SHORT TAXI RIDE AWAY AND EASILY ACCESSIBLE BY BUS.
DO YOU OFFER FINANCE OPTIONS?
DO YOU OFFER FINANCE OPTIONS?
UNFORTUNATELY WE DO NOT OFFER FINANCE AGREEMENTS. YOU ARE WELCOME TO ARRANGE YOUR OWN FINANCE. PLEASE ENSURE THAT YOU HAVE APPROVED FINANCE IN PLACE PRIOR TO BIDDING. THE PAYMENT DEADLINE FOR ALL SALES IS 5PM THE NEXT WORKING DAY.
