Contact & FAQs

Yes, and we recommend it. Viewing is by appointment so a member of staff can be with you — we can't show vehicles to visitors who haven't booked. If you can't get to Fordham, ask and we'll send extra photos, a video walkaround or a cold start.

Within 24 hours of your invoice being emailed to you, or before you collect or arrange delivery, whichever comes first. Jewellery sales allow 48 hours. Your invoice goes to the address on your bidding account as soon as the sale ends.

Collection is normally required within five working days of the auction ending and after cleared payment. Availability depends on the lot’s status: in-transit vehicles may take up to 21 working days, imported vehicles 30 working days, and jewellery and diamonds 60 working days. Specified customs holds can extend the timeframe to 90 working days; see the terms and the individual lot details.

After that window, storage is £50 plus VAT per day and a one-off £75 plus VAT administration fee applies. If you need longer, arrange it with us in advance — so please just ask.

The buyer’s premium is 30% plus VAT for vehicle sales and 20% plus VAT for jewellery and diamond sales. Every vehicle lot also carries an administration and handling charge of £875 plus VAT (£1,050 including VAT), covering transport to our collection facility.

VAT is charged on the purchase price for any lot marked "VAT Status Plus VAT". You can see all charges under the "Additional Charges" tab on the bidding platform before you bid.

Cancellation requires written agreement from both H&F and the seller. The cancellation fee is the full buyer’s premium per lot plus the administration charge for the auction. For vehicle auctions, that administration charge is £875 plus VAT (£1,050 including VAT).

The published terms specify late-payment interest at 5% per day plus VAT on the hammer price and buyer’s premium excluding VAT, limited to 14 days. A one-off £75 plus VAT administration charge applies when late-payment fees or storage charges begin.

No. Please have your funding approved before you bid, as bids are binding.

Yes. We arrange UK delivery and containerised export through established partners, including the paperwork for vehicles leaving the country.

Seller commission depends on the asset and the volume, and we'll confirm it in writing with your valuation before anything is catalogued. There's no charge for the valuation itself.

Monday to Friday, 9am to 5pm. Saturdays 9am to 3pm by appointment only. We can often be flexible outside these hours if you arrange it in advance.